AI that dials up RoI

Boosting Telecom Acquisition, Retention & Revenue

ORI's AI automates onboarding, plan management, support, and upsell—driving higher ARPU and lower churn.

Industry Challenges

High Churn

Telecom faces high churn rates and competitive pressure

Low ARPU

Pressure to increase average revenue per user

CX Expectations

Rising digital customer experience expectations

Complete Lifecycle Solution

ORI's AI transforms every stage of the telecom customer journey

Acquisition & SIM Activation

Guided activation, plan selection, KYC assistance, welcome offers, network setup

+8% activation-12% CAC+15% CSAT

Recharge & Plan Management

Recharge reminders, upsell to higher plans, long-duration packs, data top-ups

+18% ARPU-15% churn+22% CLTV

Support & Issue Resolution

24/7 support, network troubleshooting, bill queries, plan changes, escalation management

+25% FCR+12% CSAT-30% AHT

Retention & Upsell

Proactive retention offers, upsell to premium plans, renewal reminders, loyalty rewards

-20% churn+15% retention+10% upsell

Why Telecom Leaders Choose ORI

Multimodal AI with proven results across the telecom customer lifecycle

Omnichannel AI

Voice, chat, WhatsApp, SMS

95%+ Accuracy

Intent recognition and tagging

Human+AI Loop

Persistent agent+AI orchestration

Real-time Analytics

Performance insights and optimization

Measurable Impact

Proven results across telecom operations

18%

Higher ARPU

Increase in average revenue per user

20%

Lower Churn

Reduction in customer churn

25%

Higher FCR

Improvement in first call resolution

4.1/5

CSAT Score

Customer satisfaction rating

24/7 Customer Support

Comprehensive support including plan changes, issue resolution, and network troubleshooting

Customer SupportPlan ChangesIssue ResolutionNetwork Troubleshooting

Transform Your Telecom CX and Revenue

Experience AI-driven improvements in ARPU, retention, and customer satisfaction.