BPO Challenges
Complex Workflows
Multi-channel workflows requiring scalable, compliant automation
Cost Pressure
Need to reduce costs while improving recovery and conversion rates
Compliance Risk
BFSI compliance requirements across multiple client accounts
Complete BPO Solution
ORI's AI transforms every aspect of BPO operations for BFSI clients
Collections & Lead Qualification
Automated outreach, compliance scripting, persistent follow-ups, agent+AI orchestration for BFSI clients
Revenue Operations
Data-driven performance management, upsell/cross-sell support, compliance analytics, real-time coaching
Scalable Operations
Multi-client campaigns, automated disposition capture, quality monitoring, performance dashboards
Client Management
White-label solutions, custom compliance rules, client-specific reporting, SLA management
ORI vs. Competition for BPOs
See how ORI's BFSI specialization delivers superior BPO results
| Feature | ORI | Leading Platforms | Generic Solutions |
|---|---|---|---|
| BFSI Specialization | ✓ Native BFSI training | Generic automation | Basic scripts |
| Multi-Client Support | ✓ White-label ready | Single-tenant | Manual setup |
| Compliance Management | ✓ Real-time monitoring | Basic tracking | Manual oversight |
| Agent Productivity | ✓ 35% improvement | 10-15% gains | No automation |
| Scale & Efficiency | ✓ 40% efficiency gain | 20-25% improvement | Manual processes |
Why BPOs Choose ORI
Purpose-built for BFSI operations with proven BPO results
Omnichannel AI
Voice, chat, WhatsApp - BFSI-tuned
Compliance First
Real-time compliance monitoring
White-Label Ready
Multi-client campaign management
Analytics Dashboard
Real-time performance insights
Measurable BPO Impact
Proven results across BPO operations
BPO Agent Operations Support
Comprehensive support including agent training, performance monitoring, and campaign optimization