Industry Challenges
Volatile Demand
Airlines face payment defaults and intense competition for loyalty
Manual Processes
Missed ancillary sales, delayed collections, and inconsistent passenger communication
Rising Compliance
Regulatory and data privacy requirements are rising globally
Complete Aviation Lifecycle Solution
ORI's AI transforms every stage of the passenger journey
Lead Qualification & Ticketing
Automated lead capture from web, chat, and call; qualification for premium offers and upgrades; dormant lead reactivation
Booking & Payment Collections
Automated payment reminders for reservations, group bookings, and ancillaries; voice/chat bots for payment support; overdue collections
Loyalty & Renewals
Automated loyalty program renewals, tier upgrades, and personalized re-engagement for lapsing members
Passenger Support & Disruption Management
24/7 flight status, disruption notifications, rebooking, and refund support via voice/chat/WhatsApp
Why Aviation Leaders Choose ORI
BFSI/aviation-tuned AI with proven results across the passenger lifecycle
Multimodal AI
Voice, chat, WhatsApp - aviation-tuned
100% Compliance
Global aviation regulations with full audit trails
95%+ Accuracy
Intent recognition and tagging
Human+AI Loop
Seamless agent+AI orchestration
Measurable Impact
Proven results across aviation operations
24/7 Passenger Support Operations
Comprehensive support including disruption management, rebooking, and refund processing