AI that speaks BFSI

Reinventing General Insurance Engagement, Renewals & Claims

ORI's multimodal AI automates lead qualification, onboarding, renewals, and claims—boosting conversion, retention, and compliance.

Industry Challenges

High Drop-offs

General insurance faces high lead drop-offs, onboarding friction, and claim delays

Digital Expectations

Customers expect instant, digital-first service and transparency

Complete Lifecycle Solution

ORI's AI transforms every stage of the general insurance journey

Acquisition & Lead Qualification

Instant lead screening, product matching, eligibility checks, quote generation

+3% lead conversion-15% CAC+15% engagement

Onboarding

Welcome calling, FAQ support, document upload, policy activation, premium collection

-18% onboarding time+12% completion+3% CSAT

Account Management & Claims

24/7 support, claim registration/status, policy updates, payment reminders, renewal alerts

+4% FCR-20% AHT-12% claim processing time

Renewals, Upsell & Cross-Sell

Renewal reminders, top-up offers, cross-sell comprehensive plans, loyalty rewards

+3% renewal+5% CLTV+2% upsell

Why Insurance Leaders Choose ORI

BFSI/insurance-tuned AI with proven results across the insurance lifecycle

Omnichannel AI

Voice, chat, WhatsApp - insurance-tuned

100% Compliance

IRDAI aligned with full audit trails

95%+ Accuracy

Intent recognition and tagging

Human+AI Loop

Persistent agent+AI orchestration

Measurable Impact

Proven results across general insurance operations

12%

Faster Onboarding

Reduction in onboarding time

20%

Lower AHT

Decrease in average handling time

15%

Higher Engagement

Increase in customer engagement

4.1/5

CSAT Score

Customer satisfaction rating

24/7 Policy Support

Comprehensive support including claim queries, document updates, and policy modifications

Policy SupportClaim QueriesDocument UpdatesPolicy Modifications

Experience the Future of Insurance Engagement

Transform your general insurance operations with AI that speaks BFSI.