Collections & Renewals
Built for BFSI Excellence
Purpose-built GenAI voice bots delivering 100% compliance, 95%+ accuracy, and 50% cost reduction for collections and renewals in banking and insurance.
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Leading Financial Institutions
And many more...
What improves with ORI
Most quality loss happens early - slow response, inconsistent discovery, weak routing, and low follow-up discipline.
in seconds
Engage instantly, including after-hours and weekends.
Standardized
Every lead asked the right questions, every time.
more shows
Right rep, right slot, reminders that reduce no-shows.
Top 4 challenges in collections
Most leak happens early: missed right-party contacts, bad dispositions, compliance misses, and weak follow ups.
Low right-party contact (RPC)
Impact: more retries and lower recovery.
Inaccurate dispositions
Impact: wrong routing and poor forecasts; PTPs fail to realize.
Compliance risk
Impact: penalties, rework, and reputational risk.
Inefficient follow ups
Impact: higher minutes and lower PTP realization.
ROI Calculator - Collection
India's financial services face unprecedented challenges requiring specialised AI solutions
Organization Parameters
Purpose-built GenAI voice bots delivering 100% compliance, 95%+ accuracy, and 50% cost reduction for collections and renewals in banking and insurance.
Performance metrics
Number of Agents (FTE)
Co
Overall accounts in Period
Co
Campaign Volume
PTP Realised % (Accounts)
%
Avg Amount per PTP Realized
₹
ROI
7.08
Additional Recoveries
₹12Cr
Cost Saving
₹38.15L
Net Benefit
₹12.38Cr
Cost Analysis
₹2.13Cr
₹1.75Cr
1.22x
Revenue Comparison
₹252Cr
₹240Cr
0.95x
What you get with ORI
Two parts that work together: a compliant, multilingual voicebot for borrowers and speech analytics for agent-led collection calls.
- Multilingual, two-way calls at the best time to reach customers
- Compliant intros and consent capture on every call
- Explain dues, capture PTP/RTP, and log payment confirmations
- Auto-QA for 100 percent of agent calls with compliance checks
- Validate PTP/RTP/CLPD with conversation evidence
- Spot objections and coach with examples and next best actions
Voicebot + Speech analytics: solve the 4 challenges
Lift right-party contact
Voicebot reaches in the right language and at the right time; analytics spot segments to redial or handoff.
Improve disposition accuracy
Auto QA validates PTP/RTP/CLPD; clean data drives correct next actions.
Assure compliance
Guardrailed scripts and full-call review keep disclosures and consent consistent.
Follow-ups that convert
Two-way reminders tuned to payday and intent; stop/resume on payment attempts or callbacks.
How the collections flow runs
Simple three-stage journey from list to payment realized. Conversations are two-way, not broadcast reminders.
Capture and engage
- Respond in seconds via call or WhatsApp-to-call
- Language match and compliant intro
- Basic interest and fit questions
Qualify and score
- Map answers to ICP scorecard
- Enrich with region, size, and use case
- Hand off to SDR if needed
Route and schedule
- Assign to the right rep, region, or vertical
- Offer calendar slots and send invites
- Sync transcript and fields to CRM
Works with your systems
Connect CRM or LOS for lists and outcomes. Confirm payments with UPI or gateway integrations.
