The Collections & Renewals Reality
India's financial services face unprecedented challenges requiring specialized AI solutions
Rate
Why Collections Experts Choose ORI
Purpose-built for BFSI with proven results across leading banks and insurers
100% RBI & IRDAI Compliance
Zero-deviation scripts with automated audit trails and real-time compliance monitoring
95%+ Disposition Accuracy
AI-powered tagging for PTP, RTP, CLPD with speech analytics validation
50% Lower Collection Costs
Automated workflows with human+AI orchestration reduce operational overhead. Close to 40% of collections happen through pure automation.
20%+ Recovery Uplift
Context-aware follow-ups and multilingual engagement boost success rates
Human + AI Orchestration
ORI vs Competition
See why leading BFSI organizations choose ORI for collections and renewals
| Capability | ORI | Credgenics/Spocto | Generic Bots |
|---|---|---|---|
| BFSI-Specialized AI | Native | Partial | None |
| Compliance Monitoring | Real-time | Basic | Manual |
| Speech Analytics | 100% Coverage | Limited | None |
| Human+AI Loop | Seamless | Basic | Separate |
| Multilingual Support | 50+ Languages | 10+ | 5+ |
Implementation Roadmap
From proof-of-concept to full-scale deployment in 6-7 weeks
Discovery
Process mapping & compliance alignment
Deployment
Integration & bot configuration
Training
Agent enablement & workflow optimization
Scale
Analytics, coaching & continuous improvement
Proven Results Across BFSI
Leading banks and insurers trust ORI for collections and renewals transformation
Leading Private Bank
Banking
Challenge:
Manual collections process with 60% accuracy in disposition tagging
Solution:
Implemented ORI Voice Bots with automated compliance monitoring
Results Achieved
"ORI's voice bots have transformed our collections process. We've seen a 20% increase in recovery rates while reducing operational costs significantly."
Chief Technology Officer
Leading Private Bank
Top-3 NBFC
Non-Banking Finance
Challenge:
Lead qualification was taking 3+ days with high drop-off rates
Solution:
Deployed ORI Lead Qualification Bots with real-time scoring
Results Achieved
"The AI qualification system has revolutionized our sales pipeline. We're converting leads 30% faster with much higher quality scores."
Head of Sales Operations
Top-3 NBFC
Major Insurance Provider
Insurance
Challenge:
Renewal follow-ups were manual and inconsistent, leading to high churn
Solution:
Implemented ORI Renewal Bots with predictive analytics
Results Achieved
"ORI's renewal automation has been a game-changer. We've not only improved retention but also freed up our team to focus on high-value customers."
VP of Customer Success
Major Insurance Provider
Digital-First Bank
Digital Banking
Challenge:
High customer acquisition costs with poor lead conversion rates
Solution:
Deployed end-to-end ORI Lead Management with AI scoring
Results Achieved
"ORI has completely transformed our customer acquisition funnel. The AI-driven approach has doubled our conversion rates while cutting costs in half."
Head of Digital Acquisition
Digital-First Bank
Insights by ORI
Perspectives, Playbooks, and Practical AI for the Modern Contact Center