Purpose-built intelligence for financial services
AI Voice Botsfor compliant conversations
Handle collections, renewals, and lead qualification with 100% regulatory adherence.
Trusted by Leading Financial Institutions
Banks, NBFCs, and Insurers choose ORI
for mission-critical operations
Conversations Handled
8.8Bn+
AI/ML
researchers
30+
GDPR, ISO 27001,
RBI-aligned
100%
Indian & Global
languages
50+
And many more...
Customer Success Stories
See how leading organizations achieve measurable results with ORI
Leading Private Bank
Banking
Challenge:
Manual collections process with 60% accuracy in disposition tagging
Solution:
Implemented ORI Voice Bots with automated compliance monitoring
Results Achieved
"ORI's voice bots have transformed our collections process. We've seen a 20% increase in recovery rates while reducing operational costs significantly."
Chief Technology Officer
Leading Private Bank
Top-3 NBFC
Non-Banking Finance
Challenge:
Lead qualification was taking 3+ days with high drop-off rates
Solution:
Deployed ORI Lead Qualification Bots with real-time scoring
Results Achieved
"The AI qualification system has revolutionized our sales pipeline. We're converting leads 30% faster with much higher quality scores."
Head of Sales Operations
Top-3 NBFC
Major Insurance Provider
Insurance
Challenge:
Renewal follow-ups were manual and inconsistent, leading to high churn
Solution:
Implemented ORI Renewal Bots with predictive analytics
Results Achieved
"ORI's renewal automation has been a game-changer. We've not only improved retention but also freed up our team to focus on high-value customers."
VP of Customer Success
Major Insurance Provider
Digital-First Bank
Digital Banking
Challenge:
High customer acquisition costs with poor lead conversion rates
Solution:
Deployed end-to-end ORI Lead Management with AI scoring
Results Achieved
"ORI has completely transformed our customer acquisition funnel. The AI-driven approach has doubled our conversion rates while cutting costs in half."
Head of Digital Acquisition
Digital-First Bank
Proprietary AI Arsenal
Our competitive advantage: Purpose-built AI models that outperform generic solutions
ORI Lens LLM
Specialized for compliance & negotiation in financial conversations
ORI ReEngage AI
Intelligent follow-up system that adapts to customer behavior
ORI EmotionScope AI
Sentiment analysis that adapts conversation flow in real-time
ORI TrueEvaluation AI
Explainable QA system for transparent performance tracking
Why Our AI Models Matter
Generic AI solutions fail in BFSI's regulated environment. Our proprietary models are trained specifically for financial services compliance, terminology, and customer interactions.
Collections & Renewals Automation
Purpose-built solutions for 0-30 DPD collections and renewal management that drive higher recovery rates while ensuring complete compliance.
100% RBI-compliant
GenAI voice bots ensure zero script deviation, maintaining full regulatory compliance.
95%+ accurate tagging
AI-driven disposition tagging (PTP, RTP, Renewal Intent) with unmatched accuracy.
Context-aware follow-ups
Automated follow-ups that boost recovery and renewal rates by up to 20%.
100% call auditing
Speech analytics audits every call and provides coaching opportunities.
Impact Metrics
50%
Lower cost-to-collect
80%+
Routine follow-ups automated
80%
Reduction in violations
+15-20%
Recovery & renewal uplift
Collections Excellence
- Early-stage collections (0-30 DPD) with empathetic automation
- Payment plan negotiations and PTP confirmations
Renewals Optimization
- Proactive renewal outreach with personalized offers
- Churn prediction and retention strategies
Lead Qualification Excellence
Transform prospect engagement with AI that never sleeps, ensuring zero lead dropoffs and maximum conversion potential.
Instant Engagement
AI voice bots engage prospects within seconds of inquiry, eliminating lead dropoffs.
Smart Qualification
AI-powered scoring evaluates prospect quality and routes to appropriate teams.
Seamless Handoffs
Context-aware transfers to human agents with complete conversation history.
Automated Follow-ups
Memory-based nurturing sequences that adapt to prospect behavior patterns.
Performance Metrics
100%
Lead capture rate
3x
Faster qualification
95%
Scoring accuracy
+20-30%
Lead conversion
Banking & Lending
- Personal loan qualification and pre-approval
- Credit card application processing
Insurance & Investments
- Policy renewals and upselling opportunities
- Investment product recommendations
Compliance by Design, Not by Chance
ORI builds compliance into the core of our platform, protecting your business and customers with every interaction.
Regulatory Compliance
Engineered for RBI, SEBI, IRDAI, and global standards (GDPR, ISO 27001)
Script Adherence
Real-time script adherence monitoring ensures every conversation follows approved guidelines
Risk Mitigation
Minimize regulatory risk and avoid penalties through AI-based compliance monitoring
Audit Trails
Comprehensive audit trails and explainable AI scoring for complete transparency
Virtual Private Cloud Deployment
For enterprises requiring maximum security and data sovereignty, ORI can be deployed on your Virtual Private Cloud with complete data localization.
Complete Data Control
All data remains within your infrastructure with zero external dependencies
Enhanced Security
Enterprise-grade encryption with your security protocols and access controls
Compliance Ready
Meet all data residency and regulatory requirements with local deployment
Industries We Transform
ORI's solutions drive exceptional results across multiple industries requiring compliant customer engagement and operational excellence.
General Insurance
Claims processing, policy renewals, and customer support automation
Life Insurance
Policy growth, renewals, and retention automation with compliant engagement
Telecom
Customer retention, ARPU growth, and service automation
Credit Cards
Complete automation for credit card lifecycle management and customer engagement
Lending
Digital lending automation for loans, approvals, and customer onboarding
BPOs
Scalable operations automation for financial services and beyond
Aviation
Passenger experience optimization and loyalty program automation
Retail/E-Commerce
Conversion optimization and customer retention automation
Proven Impact Across Sectors
From financial services to healthcare, our AI-powered solutions adapt to industry-specific requirements while maintaining the highest standards of compliance and performance.
Insights by ORI
Perspectives, Playbooks, and Practical AI for the Modern Contact Center